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General terms
GENERAL TERMS
Internet Store Terms of Use and Purchase.
GENERAL TERMS.
1. “PackForce Latvia” Ltd, registration number 50203144271, (hereinafter “PackForce Latvia”) Terms of Use and Purchase of the Internet Store (hereinafter - regulations) apply to all persons (hereinafter - Buyer) who purchase goods or order services in the PackForce Latvia e-shop (hereinafter - e-shop).
2. Packforce Latvia has the right to change or supplement the rules and price list without prior notice. Any amendments and additions will be announced on the website www.packforce.lv
3. All personal data that will be disclosed, when visiting and shopping in PackForce Latvia e-shop, will be confidential. The transfer of information to the PackForce Latvia shall confer the right to collect and process the customer's personal data (company name, name, telephone number, delivery and/or legal address, e-mail address, etc.) and transfer them to the person responsible for delivery. An encrypted data transfer channel with the bank guarantees the security of the customer's personal data and bank properties. Packforce Latvia cannot access them.
4. Packforce Latvia has the right to use the Buyer's e-mail address to send advertisements and information about it's goods and services to it, the Buyer has given his consent by entering his e-mail address on the PackForce Latvia website and joining the list of recipients of direct mail.
5. The Buyer shall at any time have the right to refuse to receive advertising and information by sending the relevant notification to the PackForce Latvia e-mail address eshop@packforce.lv or following the instructions in the informative e-mail.
6. In addition to the provisions above, all legal relations related to the Buyer who is considered to be a consumer (a natural person who expresses a wish to purchase, acquires or could purchase or use a product for a purpose not related to his economic or professional activity) (hereinafter - PTAL), e-shop shopping is regulated by PTAL and other regulatory enactments applicable in the Republic of Latvia.
SHOPPING IN THE E-SHOP
7. The buyer adds the desired goods to the shopping cart.
8. The Purchaser shall press the «Checkout» button to place the order or the «Wiew and edit cart» to display the contents of the shopping cart.
9. The Buyer shall check the products and quantities added to the shopping cart. If the contents of the shopping cart have been verified, the Buyer shall press the «Go to checkout» button.
10. Registration in the e-shop is not required, orders can be placed in both registered or unregistered ways. Being registered and logged in while purchasing from the e-shop might give benefits according to ongoing campaigns and/or negotiated prices with business clients.
11. The Buyer should carefully fill in the contact and/or delivery information fields, as precise and correct information will guarantee a fast and smooth delivery, as well as the resolution of any potential complaints.
12. The Purchaser shall make a choice about the delivery methods of their goods. Packforce Latvia SIA shall offer the following ways of delivery:
- the Buyer shall order the goods to the parcel terminal or post office of Omniva;
- the Buyer shall order the goods to the DPD Pickup point;
- purchased goods shall be delivered to the desired address of the Buyer via a courier;
13. More information about transportation options and pricing can be found here: https://www.packforce.lv/en/transportationterms
14. The Buyer shall choose the method of paying for the goods. Packforce Latvia SIA provides the following payment methods:
- via internet bank links (Paysera bank as well as Mastercard and Visa credit cards);
- paying according to the invoice, which is divided into prepayment within 3 days or payment on the basis of an invoice for contractual businesses according to the specified payment deadline.
15. Orders made in the e-shop with prepayment by the Buyer shall be handled starting from the moment the payment is received during workdays 08:00-18:00. Orders confirmed after 15:00 shall be handled during the following workday depending on the work volume. That also applies if self-pickup delivery was chosen.
16. Orders made in the e-shop by the contractual Buer shall be handled starting from the moment the payment is received during workdays 08:00-18:00. Orders confirmed after 15:00 shall be handled during the following workday depending on the work volume. This also applies if self-pickup delivery was chosen.
17. If the Buyer has a campaign code, the Buyer will enter the campaign code to the «Campaign code» field during the campaign period. The Buyer presses «Apply» to apply the discount based on the campaign.
18. The Buyer shall enter additional information in the «Additional information» field when needed.
19. The Buyer shall tick the «I have read and agree to Terms and Conditions» box after reading and agreeing the terms and conditions of the e-shop.
20. The Buyer shall press «Place order now» to place the order.
WITHDRAWING FROM THE SALES CONTRACT, RETURNING THE GOODS AND PROCEDURES FOR SUBMITTING COMPLAINTS
21. Packforce Latvia shall be entitled to withdraw from the sales contract concluded via the e-shop without any sanctions and to not provide the service or deliver the ordered goods in the following cases:
- the goods are out of stock;
- the price or characteristics of the goods have been incorrectly displayed in the e-shop due to a system error of the e-shop.
22. If PackForce Latvia cannot fulfil an order submitted in the e-shop, the Buyer shall be notified in 2 working days via the contact phone or e-mail submitted with the order. The advance payment made by the Buyer shall be returned in 3 working days, unless there is some other agreement with the Buyer
23. PackForce Latvia is responsible for sold goods that are non-compliant with the contractual terms or for defects that existed at the time of delivering the goods and which occur within a maximum of two years, beginning from the date when the goods were delivered to the Buyer. If the goods do not comply with the terms of the contract, the buyer's (consumer's) claim is settled in accordance with the provisions of the PTAL.
24. If the goods do not comply with requirements or are deficient, the Buyer shall send a complaint to PackForce Latvia e-mail address: eshop@packforce.lv or call +371 8398529 within two months. Purchased goods cannot be returned if they have been prepared in consideration of the personal needs of the Buer and pursuant to the conditions submitted by the Buyer.
25. PackForce Latvia shall not be liable for deficiencies of the goods that have been caused by:
- after delivering the goods to the Buyer;
- unpurposeful use and/or maintenance;
- natural wear and tear during ordinary use;
- damages wilfully or accidentally caused by the Purchaser;
- maintenance or repairs by an unauthorised person.
26. The Buyer (consumer) can exercise the right of withdrawal provided by PTAL and unilaterally withdraw from the purchase of the goods specified in the order within 14 days from the delivery of the goods.
27. In order to return the goods, the Buyer shall submit an application for withdrawal from the purchase of the goods, the form for which can be found here: Application for withdrawal. The Buyer shall send an application for withdrawal to the e-mail address of PackForce Latvia: eshop@packforce.lv not later than within 14 days upon receipt of the goods. The e-mail shall include information on the returned goods, order number and the bank account to which the money should be returned.
28. The returned goods shall be complete (include all items that were in the product package) and cannot be damaged or used. If the goods have been purchased during a campaign where some other product has been added to the purchased product, the Buyer shall return all products (i.e. the whole set received).
29. Upon withdrawing from the sales contract, PackForce Latvia shall be entitled to leave the transport costs of the returned goods to be paid by the Buyer and to deduct it from the sum to be refunded. The sum paid for the goods (except the delivery costs of the goods) shall be returned to the Buyer’s bank account in 14 days as of the receipt of the notice of withdrawal from the contract at the latest, provided that the returned goods have reached PackForce Latvia. The Buyer who has exercised the right of withdrawal shall bear the direct costs related to the return (dispatch) of the goods.
30. If after returning the goods, the inspection of the state of the goods carried out by PakckForce Latvia has revealed that the goods returned have been used or their state has deteriorated, the Buyer shall compensate for the decrease in the value of the goods. PackForce Latvia may submit a relevant claim in 30 days as of the product being returned and the Buyer shall be obliged to compensate for the decrease in the value of the product.
The buyer may not exercise the right of withdrawal if:
- the product is manufactured according to the customer's instructions or the item is clearly personalized;
- the product perishable or soon will expired;
- the Buyer has opened the packaging of a product which cannot be returned for health and hygiene reasons;
- the product has been irreversibly mixed with other products after delivery;
- in the cases provided for in other regulatory enactments.
32. If the seller or manufacturer has granted an additional guarantee to the goods, the relevant provisions will be placed in an e-shop in writing alongside the goods and the guarantee applies to the goods in accordance with the requirements of the regulatory enactments. Packforce Latvia undertakes to respond to a complaint lodged by the buyer (consumer) within 15 days from the date of receipt of the complaint, as determined by PTAL.
RESPONSIBILITY
33. For failure to comply with these Regulations, PackForce Latvia shall be responsible in front of the buyer and the buyer shall be responsible in front of the PackForce Latvia for damages caused to the other party in such cases and to the extent provided for by the regulatory enactments in force in the Republic of Latvia.
34. Packforce Latvia shall not be liable for any loss caused to the Buyer or delay in the supply of goods where losses or delays in the supply of goods have been caused by circumstances outside the control of PackForce Latvia (including delays in the supply of goods by a third party) which have not been possible to predict and prevent (force majeure).
35. Any dispute arising between PackForce Latvia and the buyer in connection with the purchase of goods in the e-shop is being negotiated. The buyer undertakes to send his complaints to the legal address of PackForce Latvia, Medema Street 7-16, Balozži, Ķekavas novads, LV-2112, e-mail address: eshop@packforce.lv or to call the phone +371 8398529. If an agreement is not reached, the Buyer has the right to refer the matter to the Republic of Latvia court. In addition, the Buyer who corresponds to the status of the consumer has the right to apply:
- the Consumer Rights Protection Centre for assistance in the settlement of the dispute;
- in the case of out-of-court consumer disputes, if established in the area concerned;
- in the Consumer Dispute Settlement Commission, if the assistance provided to the consumer in the Consumer Rights
Protection Centre has not produced a result of the dispute and it is possible to call a Consumer Dispute Settlement Commission in the relevant field to deal with the dispute.
In order to deal with disputes arising in the Member States of the European Union, the buyer (consumer) may use the online dispute settlement platform in https://ec.europa.eu/consumers/odr/main/?event=main.home.show.
